| Feature | TSM Forms | Form Designer Extension: Expands the built-in TSM forms using the form designer, enabling comprehensive layout changes, setting default values, hiding core fields, and allowing the addition of new fields. You can configure form views for tasks such as ticket creation, customer management, ticket details, and more. Important: Configuration of affected forms is required as part of the upgrade. |
| Feature | TSM Forms | Form Designer UX Updates: Enhanced component search, improved documentation, and more options for configuring individual form components using the property panel. |
| Feature | Widget | Diagram Widget: A new widget named "Diagram" allows users to create diagrams similar to Microsoft Visio. Integrated with diagramming.net. |
| Feature | Widget | Table and Graph Widgets: New "Table", "Pivot Table", and "Graph" widgets allow users to display filtered results similarly to Microsoft Excel (customizable pivot tables, various graph types, popups, etc.). The same filtering standards are used as in existing lists. |
| Feature | Connectors | JIRA Connector: A new connector for two-way synchronization with Atlassian JIRA. This includes creating/updating issues, comments, work logs, attachments, and assignees. Converts Atlassian Markdown to HTML. |
| Feature | Connectors | Microsoft Teams Connector: A new integration with Microsoft Teams. TSM is embedded within Teams using customizable tabs, chatbots with commands for ticket creation, status checking, and worklog management. Includes forms for ticket searching and detailed card views. |
| Feature | MEF API | MEF 3.0 LSO Sonata Integration: Implementation of MEF 3.0 LSO Sonata (Celine Release) as a standalone microservice ensuring compatibility with the MEF standard. |
| Feature | Listing | New Listing View: The listing view is now split into two halves – the upper half displaying a search results table and the lower half showing a preview of the selected record. The view can be split vertically, displaying the search results on the left and the preview on the right, allowing users to quickly review records like customers, tickets, orders, etc. |
| Feature | Calendar | System Calendar Management: Management of system calendars, displaying events in calendar view or as a list. |
| Feature | Basic BI Module | BI Enhancements: Added components with features similar to Excel, allowing users to drill down into data, create pivot tables, and graphs. Results can be exported for dashboard use or report generation. |
| Process | Process Engine | Process Engine Enhancements: New instance task view with detailed context information, such as time spent on active tasks, graphical KPIs, remaining time to deadline, and detailed logs of executed actions. |
| Process | Process Designer | Process Documentation Export: Documentation of processes using diagrams. Ability to export diagrams as images or comprehensive documentation in PDF format. |
| Process | Process Designer | Predefined Actions: Predefined actions for typical events (e.g., sending notifications upon task assignment or closing, creating comments, etc.). |
| Process | Process Designer | Improved Process Designer: - Enhanced task management: color-coded lines for annotations, ability to add custom icons to tasks, duplicate processes, predefined tasks (REST/SOAP API calls, message sending, etc.). |
| Admin | Admin Console | Groovy Console: Groovy console for admins/L2 support used to update or fix scripts. Similar to an SQL console for legacy applications – within the microservice environment, database changes are not possible, so changes are applied at the API layer. |
| Admin | TQL | TSM Query Language (TQL): Introduction of the TSM Query Language. New administrative console for writing and evaluating queries. TQL is accessible via JDBC drivers (ODBC support planned for PowerBI or Tableau). |
| Admin | TQL | TQL Transition: Configuration of column layouts and profiles will require reconfiguration as part of the transition to TQL. Some cases may require manual reconfiguration. |
| Admin | Process Engine | Autocomplete and Documentation: Autocomplete and inline documentation within the expression editor for process definitions (similar to IDE suggestions). |
| Admin | API | Public API: Unified interface for all Public APIs in the application, linked from the menu. Each module has its own URL, which the customer must be familiar with. |
| Admin | Rich Editor | Rich Editor Enhancements: Expanded built-in editor capabilities: better @mention support, ticket linking, code plugins with syntax highlighting, image embedding, drag-and-drop support, diagram support, search and replace. |
| UX | User | User Card View: A card view for user information displayed throughout the application. Integration with Chat and Teams. |