Modules

📄️ CRM

The Customer Relationship Management (CRM) module is a critical component of the Telco Service Management (tSM) system, enabling dynamic monitoring and management of business relationships at various levels. It provides tools for managing customers, leads, accounts, contracts, and contacts, forming the backbone of customer-centric operations. As the core module, CRM ensures seamless integration and data sharing across all other tSM modules, offering unparalleled insights and automation.

📄️ Order Management

1. Module Overview

📄️ Catalog Management

The tSM Catalog Management module in the tSM system provides a unified framework for defining, organizing, and managing various catalog entities such as products, services, resources, materials, work items, or price lists. The solution supports complex hierarchical structures, relationship modeling, and lifecycle management. It can seamlessly integrate with related systems—like provisioning, billing, or inventory—while also offering TM Forum–compliant endpoints (e.g., TMF633).

📄️ Inventory Management

The tSM Inventory Management module is a central component for managing and tracking the active usage (instances) of products, services, resources, or other entities in time. While the Catalog Module defines what can be offered (with specifications and relationships), the Inventory Module focuses on how these offers become active and evolve throughout their lifecycle. The key objects in the Inventory Module are:

📄️ Ticket Management

The tSM Ticket Management module (also sometimes referred to as “Trouble Ticket Management”) is a core component of the tSM ecosystem, facilitating the creation, tracking, and resolution of incidents, requests, or general problems reported by customers and other systems. While it is widely used in telecommunications (telco) and IT environments, tSM’s flexible architecture means it can also function as a general-purpose ticketing system, much like Atlassian Jira or other workflow-driven platforms.

📄️ Workforce Management

The tSM Workforce Management (WFM) module is a solution for planning and coordinating fieldwork across technicians, contractors, and other resources. While it is especially well suited for telecommunications operators (managing network installations, repairs, and service orders), the module can be adapted to any industry where scheduling, routing, and resource optimization are crucial. It fully integrates with other tSM modules—such as Ticketing, Inventory, and CRM—and leverages the same low-code framework for configuring processes and forms.

📄️ Stock Management

The tSM Stock Management module provides functionality to manage and track material stocks, including:

📄️ Bill Management

The tSM Bill Management module is a key component for Rating, Charging, Invoicing and Payment Processing in telecommunications environments. It supports both Postpaid and Prepaid services across a variety of offerings, including voice, SMS/MMS, data, and content. By handling everything from usage tracking to invoice generation, this module ensures timely and accurate revenue collection, streamlined financial processes, and flexible customer billing strategies.

📄️ Service Orchestration

The tSM Adaptive Service Orchestration (ASO) module is responsible for orchestrating the activation of network services on physical and virtual devices. It bridges the gap between service orders in the OSS/BSS and the actual configurations applied to network resources, aligning with TM Forum’s Fulfillment and Activation processes. This module ensures that once a service is ordered or changed, the necessary network elements are configured automatically (or with minimal manual intervention) to deliver that service. In designing these capabilities, the module follows industry best practices – it adheres to TM Forum frameworks (e.g. handling Resource Facing Services (RFS) in accordance with TM Forum’s information models) and leverage leading network automation tools and protocols like Netconf or Ansible for flexibility and scalability. The result is a comprehensive activation engine that can drive end-to-end network provisioning workflows efficiently and securely.