Skip to main content

Process & Task Tools

The tSM platform provides a robust process engine for automation and orchestration.
To make process management even more powerful, we are extending capabilities with tools for scheduling, task definition, connectors, event handling, and auditing.

These enhancements give administrators and business users more flexibility in how they design, monitor, and govern processes.

Scheduler​

ℹ️ Available from V2.4, evolving in later releases

Scheduling is already possible today by building processes that trigger on time-based events.
However, the goal is to make scheduling a first-class citizen within the application:

  • A dedicated Planner UI to define and manage scheduled jobs directly.
  • Visibility into planned runs, history, and next executions.
  • Ability to link schedules not only to processes, but also to scripts, reports, and exports.

This will make scheduling simpler, more transparent, and more accessible to business users.

Task Designer​

ℹ️ Core functionality exists, advanced lifecycle management planned

The Task Designer is already part of tSM, allowing tasks to be defined and used inside processes.
The next step is to enhance it with more advanced lifecycle management:

  • Tools to synchronize task definition changes across all processes that use them.
  • Versioning and deployment support for evolving task definitions.
  • Improved UI for reusability, making it easier to maintain consistent task patterns across the platform.

This will help organizations manage tasks as reusable building blocks, not just process-bound elements.

Connectors​

ℹ️ Enhancements planned for future releases

tSM already supports connectors through the Task Designer, task icons, and custom fields.
These allow processes to integrate with external systems and services.

To make connectors more powerful and user-friendly, we are focusing on:

  • Improved UX in Process Designer – connector creation should feel like a natural part of process modeling, not a separate technical activity.
  • Custom Connector Framework – allowing developers and configurators to define new connectors with less effort.
  • Configuration over coding – connectors can be parameterized using fields and profiles, reducing custom scripting needs.
  • Reusable patterns – connectors can be shared and reused across multiple processes.

Events with Advanced Conditions​

ℹ️ Available from V2.4

Event handling in tSM is enhanced to allow more granular conditions for triggering:

  • Entity type–based conditions (e.g., trigger only for specific customer or ticket types).
  • Attribute-level filters (e.g., trigger when a certain field has a specific value).
  • Composite conditions combining multiple rules.

This gives process designers much finer control over when and how events start automation flows.

Process Instance Audit​

ℹ️ Available from V2.4, with improved visibility in later versions

Every process execution in tSM is audited in detail:

  • Who started the process.
  • When it was started and finished.
  • Which path was taken, and what data was used.

All audit data already exists in the platform.
Ongoing improvements focus on making these audits easier to access and interpret, so business users can review instance histories without technical assistance.

Default Processes & Templates​

ℹ️ Planned for roadmap releases

To accelerate initial deployments, tSM will provide default process templates:

  • Predefined workflows (e.g., order management, customer onboarding, ticket escalation).
  • Configurable out-of-the-box, reducing setup effort.
  • Adaptable with customer-specific attributes and profiles.

This ensures organizations can start with best-practice processes and tailor them to their needs.

Vision​

Process & Task Tools in tSM are evolving towards:

  • Planner UI for scheduling, making jobs visible and easy to manage.
  • Task lifecycle management, including synchronization, versioning, and deployment.
  • Connector framework that makes integrations natural in the Process Designer.
  • Granular event triggers for precise automation.
  • User-friendly audit views for process transparency.
  • Predefined templates to jump-start deployments with industry-standard processes.

With these enhancements, tSM ensures that automation is not only powerful and extensible, but also transparent, reusable, and integration-ready.