Solution for supporting Telco OSS/BSS processes tSM
More than just automation, tSM brings modular innovation to your business processes - making complex operations simple, flexible, and future-ready.
Why tSM for Your operations?
tSM addresses the typical challenges faced by modern service providers - disparate systems, manual processes, high integration costs - by offering a unified, modular, and configuration-driven solution. Whether you're a growing ISP, service provider or a large carrier, tSM\'s flexible architecture keeps your customer lifecycle, service provisioning, network assets, and billing perfectly aligned.
Speed & Efficiency
Deploy core CRM, Order Management, or Ticketing modules in days - preconfigured but easily adapted to your needs with minimal coding.
Low-Code Extensibility
Fine-tune processes with BPMN, add new data fields to forms, or create entire modules using tSM’s Form Builder and powerful scripting (TQL, SpEL, JEXL) - all without rewriting the core application.
Full Lifecycle Coverage
Manage the entire customer journey - from lead and CRM, through provisioning and network inventory, all the way to rating, billing, and maintenance activities - within one integrated platform.
Technology & Components That Power tSM
Underlying all modules is the tSM Platform: a set of shared services and components that keep your data consistent, your processes orchestrated, and your customization opportunities wide open.
Design & Automate Workflows
Tackle everything from simple approvals to complex multi-department orchestrations with tSM's BPMN-based drag-and-drop editor. Design intricate workflows by modeling tasks, gateways, and automated service calls with ease. Updates to processes are version-controlled, ensuring running workflows remain uninterrupted, offering seamless adaptability for evolving business requirements. This intuitive tool empowers both technical and non-technical users to optimize business processes without coding knowledge, providing complete visibility and control over operational flows.
SpEL, TQL & JEXL
Extend or refine logic with minimal code. SpEL supports server-side conditions and tasks, TQL handles advanced Elasticsearch queries, and JEXL adds dynamic front-end behaviors—so you can tailor tSM to any scenario.
Build Pages Without Code
The Form Builder revolutionizes how you design and implement data entry points in tSM. With over 100 customizable widgets (text fields, dropdowns, entity references, etc.), you can visually arrange form elements to create sophisticated pages or pop-ups without writing a single line of code. Each field can be mapped to core tSM entities or tailored attributes, ensuring seamless data storage and integration. The tool empowers users to prototype, deploy, and modify forms on the fly, drastically reducing the time-to-market for new processes and workflows.
Smart Alerts via Email or SMS
Configure when and how alerts are sent—via email, SMS, or in-app. Template-based messages pull real-time data (like Ticket IDs). Tie them to triggers (e.g., BPMN escalations) for automatic reminders or warnings if SLAs are at risk.
Visual Schedules & Maintenance
Visualize events, schedules, or maintenance windows in monthly, weekly, or daily views. Overlay multiple calendars (personal and team) to track availability or detect conflicts—especially useful for workforce dispatch.
Document Generation
Powerful document generation with tSM's Output Management system. Create reusable templates for producing professional documents directly from tSM data. Automate the generation of invoices, contracts, or custom offers with consistent branding, leveraging shared styles for a uniform look. Whether you need bulk document creation or ad-hoc outputs triggered by workflows.
Interactive, Real-Time Insight
Gain actionable insights with interactive dashboards built using tSM. Combine graphs, counters, and pivot tables into a single view, linking widgets to live data for real-time updates. Users can dive deeper by clicking through to detailed listings or individual records, enabling smarter decision-making. Dashboards are ideal for tracking key performance indicators, identifying trends, and empowering teams to act decisively based on up-to-date information.
Fast Data-Grid Navigation
Effortlessly navigate large datasets such as tickets, orders, or customer records using Listings. The data-grid interface supports sorting, filtering, and batch actions like bulk updates. Powered by Elasticsearch, Listings ensures ultra-fast queries and flexible filtering, enabling you to find and act on critical information in seconds. Customizable columns and advanced filtering options make it an indispensable tool for operational agility.
Automate Recurring Tasks
Automate recurring tasks effortlessly with the Scheduler. Define cron-style jobs for activities like nightly data exports or monthly billing runs, eliminating manual intervention. The system logs job histories, allowing users to easily track successes or troubleshoot failures, ensuring operational reliability while freeing up valuable team resources.
Role-Based Access & Groups
Control access with role-based permissions and group memberships. Easily manage who can view or edit certain data. Integrates with single sign-on (SSO) or LDAP/AD for enterprise authentication.
Expose Core Services Externally
Unlock the full potential of tSM with its robust Public APIs, designed to expose platform functionalities to external systems and portals. Compliant with TM Forum Open APIs, these interfaces provide standardized data structures and operations. Developers can perform CRUD actions on tSM entities, trigger BPMN workflows, or access real-time system data programmatically. This API-driven approach supports seamless integration with third-party tools, enabling end-to-end process automation and ensuring scalability and interoperability across diverse tech ecosystems.
Real-Time Search & Analytics
Power real-time searches and analytics with Elasticsearch under the hood. Seamlessly handle full-text, wildcard, or aggregated queries to deliver swift data filtering, pivot charts, or keyword-based lookups.
What Exactly is tSM?
tSM is a microservice-based solution that offers a robust library of business modules (such as CRM, Billing, Workforce Management, Service Provisioning, and more along with shared technology components to unify processes. This means you can leverage existing best-practice modules or quickly build your own, all while staying aligned to industry standards (TM Forum, MEF, etc.).
Configuration Profiles by which you can add data fields, statuses, and business logic—without editing code.
Form & Page Builder to create brand-new entity types or multi-step wizards for advanced data capture.
Scripting for dynamic form rules, custom routing in processes and advanced data queries.
API-first approach so external systems can trigger, or be triggered by tSM events.
Multi-tenant readiness for service providers running multiple brands in parallel.
A process engine that helps you seamlessly automate any process or workflow you need.
Transform Your Operations with Real Results
30%
Reduction in repeated incident tickets after implementing Preventive Maintenance & Change Management flows.
40%+
Faster order fulfillment cycles via BPMN-driven Order Management & Inventory linking.
2x
New product offers launched more frequently thanks to the built-in Product Catalogue & Form Builder synergy.
DataLite's software ensures high automation in O2's operations, managing service delivery and fault processes efficiently.
—Zdeněk Boháč - Director of O2 Czech Republic BSS Development & Operations
Need help? Frequently Asked Questions
Ready to Accelerate Your Services?
From CRM to Billing, from Ticketing to Network Construction, tSM is the all-in-one solution for telecoms looking to unify operations and drive next-level efficiency. Jump in with standard modules, or easily create new ones to match your unique processes—tSM is built to grow and adapt alongside your business.