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Solution for supporting Telco OSS/BSS processes
tSM

More than just automation, tSM brings modular innovation to your business processes - making complex operations simple, flexible, and future-ready.

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Why tSM for Your operations?

tSM addresses the typical challenges faced by modern service providers - disparate systems, manual processes, high integration costs - by offering a unified, modular, and configuration-driven solution. Whether you're a growing ISP, service provider or a large carrier, tSM\'s flexible architecture keeps your customer lifecycle, service provisioning, network assets, and billing perfectly aligned.

Speed & Efficiency

Deploy core CRM, Order Management, or Ticketing modules in days - preconfigured but easily adapted to your needs with minimal coding.

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Low-Code Extensibility

Fine-tune processes with BPMN, add new data fields to forms, or create entire modules using tSM’s Form Builder and powerful scripting (TQL, SpEL, JEXL) - all without rewriting the core application.

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Full Lifecycle Coverage

Manage the entire customer journey - from lead and CRM, through provisioning and network inventory, all the way to rating, billing, and maintenance activities - within one integrated platform.

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Technology & Components That Power tSM

Underlying all modules is the tSM Platform: a set of shared services and components that keep your data consistent, your processes orchestrated, and your customization opportunities wide open.

PROCESS AUTOMATION

Design & Automate Business Processes

Model, orchestrate, and execute complex workflows using tSM’s BPMN-based Process Designer. Automate approvals, task routing, and integrations with scheduled jobs using the built-in Scheduler to reduce manual work and ensure process reliability.

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FORM BUILDER & LISTINGS

Design Interfaces and Explore Data

Quickly build forms and pages using over 100 UI widgets. Visualize and edit customer records, orders, or tickets with powerful data-grid Listings, and gain insights from real-time Dashboards—all without writing code.

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TQL, SPEL & JEXL

Customize Behavior with Scripts

Leverage scripting to fine-tune tSM logic across the stack. Use SpEL for backend expressions, TQL for advanced data queries in dashboards or listings, and JEXL to enable responsive behavior in UI forms—all with minimal code.

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DOCUMENTS & NOTIFICATIONS

Generate Documents and Alerts

Send automated emails or SMS alerts triggered by process events or SLA warnings. Generate contracts, invoices, and other documents using reusable templates directly tied to tSM entities and workflows.

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CALENDAR VISIBILITY

Visualize Maintenance and Workflows

Track events, service windows, and task timelines using visual calendars. Coordinate team availability and overlay multiple views to optimize dispatch and prevent conflicts in workforce-heavy operations.

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PUBLIC APIS

Integrate Seamlessly with External Systems

Use TM Forum-compliant APIs to integrate tSM with CRMs, ERPs, or self-service portals. Perform entity operations, trigger workflows, or retrieve analytics via secure, well-documented endpoints.

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Business Modules
Out-of-the-Box Business Modules

CRM

A centralized module for managing customer accounts, contacts, and leads. It tracks the full customer lifecycle from acquisition to termination and integrates seamlessly with ordering, billing, and support processes.

Product Management

Defines commercial product bundles, add-ons, and pricing models. Supports full product lifecycle management and links offerings to technical services for seamless ordering, billing, and service activation.

Order Management

Handles the end-to-end order lifecycle, from intake and validation to fulfillment and completion. Supports decomposition into technical services and coordinates provisioning using workflow automation and SLA monitoring.

Service Management

Manages the lifecycle of customer-facing services such as broadband or IPTV. Supports configuration, versioning, performance parameters, and operational status. Works closely with inventory and activation systems.

Network Inventory

Tracks physical and logical network assets like IPs, ports, devices, and VLANs. Ensures correct resource allocation, enables service feasibility checks, and supports auditability and rollback during network changes.

Billing

Supports subscription, usage-based, and one-time charging models. Automates invoice generation, payment collection, and dunning. Integrates with product definitions and order data to ensure accurate financial processing.

Ticketing

Core engine for handling incidents, service requests, and operational tasks. Tracks lifecycle, SLA performance, and escalation. Serves as the foundation for change, maintenance, and network construction modules.

Workforce Management

Manages assignment and scheduling of field technicians based on availability, location, and skills. Supports mobile execution, real-time updates, GPS routing, and full task history tracking for accountability.

Stock Management

Provides complete material inventory control across central, personal, and project-based stocks. Tracks item movements, serial numbers, and ownership. Syncs with ERP and integrates with WFM and task execution.

Change Management

Controls planned changes in network or service configurations. Includes approval workflows, risk assessment, rollback capability, and audit logging. Built on the ticketing platform to ensure traceability and coordination.

Preventive Maintenance

Automates recurring maintenance schedules for infrastructure health. Generates tickets, assigns technicians, and logs task completion to reduce unplanned downtime and increase long-term network reliability and compliance.

Network Construction

Supports the planning and execution of infrastructure build-outs such as fiber rollouts. Tracks phases, budgets, tasks, material usage, and subcontractor activities using a structured workflow and ticket system.

Service Activation

Executes service configurations on network devices using CLI, APIs, Ansible, or NETCONF. Automates activation of network-facing services as part of order fulfillment. Supports ZTP and rollback for safe deployments.

Designed for Complex Services. Ready for Any Industry.

tSM is a modular, microservice-based platform for orchestrating complex service operations across domains like customer management, fulfillment, billing, field execution, and technical provisioning. It includes ready-made business modules—such as CRM, Order Management, Billing, Workforce Management—and shared tools for workflow automation, data modeling, and integration. Whether you're digitizing service delivery or building your own tailored processes, tSM provides the flexibility and standards-alignment (TM Forum, MEF, etc.) to scale and adapt with confidence.

Configuration Profiles by which you can add data fields, statuses, and business logic—without editing code.

Form & Page Builder to create brand-new entity types or multi-step wizards for advanced data capture.

Scripting for dynamic form rules, custom routing in processes and advanced data queries.

API-first approach so external systems can trigger, or be triggered by tSM events.

Multi-tenant readiness for service providers running multiple brands in parallel.

A process engine that helps you seamlessly automate any process or workflow you need.

Transform Your Operations with Real Results

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Reduction in repeated incident tickets after implementing Preventive Maintenance & Change Management flows.

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Faster order fulfillment cycles via BPMN-driven Order Management & Inventory linking.

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Improved data accuracy across CRM, Order, and Billing modules through centralized customer and service entity models.

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Reduction in on-site technician dispatches by leveraging remote diagnostics and skill-based Workforce Management scheduling.

DataLite's software ensures high automation in O2's operations, managing service delivery and fault processes efficiently.

—Zdeněk Boháč - Director of O2 Czech Republic BSS Development & Operations

Need help? Frequently Asked Questions

In many cases, you can get your basic setup done in as little as a few weeks—some customers do it in days—because the modules come with standard entity definitions, forms, and flows out-of-the-box. From there, you can refine or extend them further.
Absolutely. Our Product Catalogue can handle multi-layer or multi-technology services, linking each commercial offering to the relevant network resources. And the Order Management BPMN flows help orchestrate each step (like provisioning on different platforms).
Many changes (like adding fields, editing forms, toggling statuses) are purely configuration-based. If you want deeper logic (like dynamic conditions or specialized data transformations),you may use SpEL or JEXL scripts, which are still fairly straightforward—no heavy coding or compile steps required.
Definitely. The tSM Public API and the BPMN-based orchestration let you call external provisioning endpoints or be called by them. Our alignment with TM Forum means many standard integration patterns are already baked in.
Yes. tSM can be deployed fully on-premises (self-managed servers or a private data center) or in the cloud (public, private, or hybrid). The microservice architecture ensures consistent, modular deployment no matter the environment.
Absolutely. We utilize Elasticsearch under the hood. tSM includes a configurable Dashboard system that can display real-time stats, charts (e.g., ticket volumes, order pipelines), or custom TQL-based queries to show KPIs in your main console.

Ready to Accelerate Your Services?

From CRM to Billing, from Ticketing to Network Construction, tSM is the all-in-one solution for telecoms looking to unify operations and drive next-level efficiency. Jump in with standard modules, or easily create new ones to match your unique processes—tSM is built to grow and adapt alongside your business.